FAQs

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What services do we provide?

How does this work?

You choose a doctor or other clinician you would like to talk to. You choose a time when they are available. You fill-in a short form  and you are then sent a Zoom link by email. At the approporiate time, you click on this link to talk to the person you have booked. That’s it.

Please note – all consultations are recorded by Zoom for the safety of you and the clinician. You may need to download the Zoom app onto your phone or laptop.

What can I expect from my consultation?

This depends on the clinician. You will only get dental advice from a dentist. Many of our clinicians are doctors, some are therapists or pharmacists.

In general, you should get:

  • General healthcare advice: suggestions on how to manage your problem
  • Signposting: what your next steps should be
  • Red Flags help in identifying whether your condition is serious enough to need emergency care

Are there any things that you don’t do?

We do not offer  a full GP service. Doctor in the House is for health advice, signposting and red flags. 

We DO NOT:
  • Manage emergencies such as severe chest pain or stroke
  • Offer NHS or free prescriptions
  • Manage your care long-term
  • Visit your home
  • Manage complex medical conditions
  • Provide referrals to NHS or private specialists
  • Offer ‘second opinions’
  • Deal with social or domestic disputes

Can you prescribe medicine?

On the whole, no. We suggest to our clinicians that any condition that requires a prescription to be managed by someone who can see you personally.

However, that is not a rule. Doctors, dentists and some nurses are permitted to prescribe. If they think that you would benefit, they can legitimately offer you a private prescription (for which you have to pay) in conjunction with a pharmacy.

You will need to discuss this directly with your clinician.

Do you see children?

Some of our practitioners are qualified to see children: GPs, Urgent Care doctors and paediatrician as well as dentists. 

However, if you are worried about the immediate wellbeing of a child, you should ring 111 or, if you think they are very sick, call an ambulance on 999 

Safety and accuracy

Can you accurately give a diagnosis using video conference?

Sometimes, but we are a bit more limited because we can’t examine you. We can’t do blood tests or a heart tracing, for instance.

What we can do is offer you some idea of what is the most likely cause of your problem – and give you an idea of what the best next steps are. We can also give you a good idea of whether your condition is serious enough that you should go to hospital or the GP.

Who are the professionals on Doctor in the House and how can I be sure I can trust their advice?

All our doctors and other clinicians are registered with an appropriate professional body. For doctors this is the GMC – and you can look them up here: www.gmc-uk.org.

We use a process which checks their identity, in the same way you would for a bank or credit card application. We then check the appropriate professional register.

If you have any concerns about any of our clinicians, please email: complaints@doctorinthehouse.net or write to us at Vestry House, Laurence Pountney Hill, London EC4R 0EH 

How Doctor in the House fits in to the NHS

What’s the difference between Doctor in the House and my GP?

We are offering general health advice, signposting and recognition of red-flags. We do not replace your GP. If our clinicians are concerned, they will probably ask you to see your GP.

Why wouldn’t I use NHS 111?

You should use NHS 111 if you wish. We know that the waiting times have been long for 111 recently. We are hoping to reduce some of the pressure on that service.

Will you tell my GP about our consultation?

If you ask us, we can send you an email that you can share with your GP. For minor complaints or general healthcare advice the clinician may not feel that is necessary.

Will you share my data with anyone?

No one outside the Doctor in the House team will see any of your data. All the data is encrypted and stored on servers based in the EU, using services that are compliant with all EU and US data security requirements (HIPAA, GDPR and IGSOC).

Fees

Do you charge at any point – e.g. for follow up consultations or prescriptions?

Your consultations are free. The clinicians are giving their time for free. If you need a private prescription (see above), you will be required to pay the pharmacist for the medication and for dispensing the medication. You will not pay the clinician for writing a prescription.

We do not actively encourage follow-up on our platform, but if you see the same clinician again, on Doctor in the House, this will also be free.

Clinicians should not invite you to have a paid consultation with them privately. If this happens, please email: complaints@doctorinthehouse.net 

Technology

I can’t use video conferencing, can you help me anyway?

If you find Zoom too difficult, we can call you on your phone. Just let us know on the booking form.

Are the video consultations secure?

Yes – we use Zoom, which is encrypted end-to-end, so there is no chance of anyone ‘overhearing’ the conversation with your clinician. 

Are video consultations recorded?

Yes – for your safety, and the safety of the clinician, we ensure that all consultations are recorded both on video and audio.

I want to talk to someone right now – do you have a helpline number?

No. We do not provide urgent care or triage. This is a pre-booked, online service only.

If your need is medical, you should ring 111 or – if you are concerned there is a life-threatening situation, dial 999.

If you are concerned about your mental health, or feeling suicidal, you can call the Samaritans on 116 123  (for Welsh, dial 0808 164 0123) Or there are more resources here: https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/